Vehicle ride charges. The Rider can also use other payment options provided on the Application before using the
Yulu Services. The Rider authorizes Yulu to deduct Vehicle rent charges, any incidental charges, and taxes from
the Yulu Wallet. The Rider can dispute any charges by presenting all necessary information within 10 days from
the end of the month in which such amount was charged. The security deposit is refundable after adjusting the
negative balance.
No cash refund will be provided for any balance amount in the Yulu Wallet or for any promotional balance
including in the form of e-cash or active saver packs.
For the amount deposited in the Yulu Wallet shall lapse on the expiry of 365 days from the date of such deposit
of the relevant amount (“Outstanding Balance”).
4.5 Pick-Up Fees
If the Rider is unable to return a Vehicle to a Yulu Zone, then the Rider may request that the Vehicle be picked
up by Yulu staff, Yulu, at its sole discretion, may choose to charge the Rider a pick-up fee as per the tariff card
on the Application. If any Vehicle accessed under the Rider’s account is abandoned without providing any
notice, then the Rider will be responsible for all ride charges until the Vehicle is recovered and deactivated, plus
a service charge (currently, a maximum of INR 1,000) to recover the Vehicle. Fees are subject to change.
5. RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; AND ASSUMPTION OF RISK
5.1 Releases
“Claims” means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action
(including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, charges,
incidental charges, contracts, promises, costs, expenses (including attorneys’ fees, whether incurred at trial, on
appeal, or otherwise), damages (including consequential, compensatory, or punitive damages), or losses
(whether known, unknown, asserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the
Yulu Services, including any of the Vehicles, equipment or related information, or (b) the Rider’s use of any of
the foregoing. “Released Persons” means, collectively (i) Yulu and all of its owners, directors, managers,
affiliates, employees, consultants, agents, representatives, successors, and assigns, and (ii) every sponsor of any
of the Yulu Services and all of the sponsor’s owners, officers, directors, affiliates, employees, agents,
representatives, successors, and assigns. In exchange for the Rider being allowed to use any of the Yulu
Services, Vehicles, and other equipment or related information provided by Yulu, the Rider (acting for the Rider
and for all of the Rider’s family, heirs, agents, affiliates, representatives, successors, and assigns) do hereby fully
and forever release and discharge all Released Persons for all Claims that Rider has or may have against any
Released Person, except for Claims caused by the Released Person’s gross negligence or willful misconduct.
Such releases are intended to be general and complete releases of all Claims. The Released Persons may plead
such releases as a complete and sufficient defence to any Claim, as intended third-party beneficiaries of such
releases. The Rider expressly agrees to indemnify, release and hold harmless the Released Persons from all
liability for any such property loss or damage, personal injury, or loss of life, whether caused by the sole or
partial negligence of Yulu and/or the negligence of others, whether based upon breach of contract, breach of
warranty, active or passive negligence or any other legal theory, in consideration for using and/or operating the
Vehicle.
5.2 Disclaimers
YOU DO HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE YULU
SERVICES, VEHICLES OF YULU, OR RELATED EQUIPMENT IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH RESPECT TO YOUR USE OF ANY OF
THE YULU SERVICES, VEHICLES, YULU, OR RELATED EQUIPMENT, YULU AND ALL OTHER
RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ALL OF THE YULU SERVICES, VEHICLES, AND RELATED EQUIPMENT ARE PROVIDED ‘AS IS’
AND ‘AS AVAILABLE’ (AND YOU RELY ON THEM SOLELY AT YOUR OWN RISK).